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2018 Feb 14

New World Facilities Management Company Limited is awarded “Contact Centre Service Team Award” in Customer Service Excellence Award 2017

(15 February 2018, Hong Kong)New World Facilities Management Company Limited (“NWFM”) is honored with merit award in Contact Centre Service Team Award at the Customer Service Excellence Award 2017 organized by the Hong Kong Association for Customer Service Excellence (“HKACE”), in recognition of the company’s outstanding and quality customer service.

The Contact Centre Service Team Award recognized the continuous excellent customer service of NWFM. General Managers Ms. Josephine LAM and Mr. Eric LAM attended the ceremony with the representatives from the Operations Department, 3 frontline staff received the award on stage.NWFM is grateful to the organizer and judging panel for their recognition and support, and will keep on striving for excellence and maintaining high quality integrated youth services as always.

The Customer Service Excellence Award launched by HKACE in 2002 with an aim of motivating customer service staff, recognizing outstanding performers and promoting a customer service culture with member companies annually. Judging panel includes professionals and senior practitioners ranging from government, business, academia, and industry associations. Dr. Bernard Chan Pak-li,Under Secretary for Commerce and Economic Development, Commerce and Economic Development Bureau, was the officiating guest at the award ceremony. 

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New World Facilities Management Company Limited

New World Facilities Management Company Limited is a non-profit making company and a wholly-owned subsidiary of New World Group (HK Stock Code: 00017). Embracing the mission of youth development and supporting youth to contribute to society, we strive to develop Youth Square as the platform for youth to exchange knowledge and experience and to develop and discover their potential.

Youth Square

The Youth Square, which came into full operation in 2010, is a youth development project of the Home Affairs Bureau of the HKSAR Government, with an aim to be the hub of diversified youth development activities for youth to develop their potential. Youth Square facilities include the 643-seat Y Theatre, Y Studio, multi-function areas and the Y Loft which has 148 guest rooms. Youth Square has been conducting over 180 themed events under “Music & Dance”, “Arts & Culture” and “Community Engagement”. Youth Square has been holding over 8,700 youth events and served for more than 1.7 million participants since 2010. In addition, with participants came from more than 80 countries or regions, Y Loft has been providing accommodations for more than 260,000 youths who participated in various exchange programmes in Hong Kong. Youth Square is located in Chai Wan and is managed and operated by New World Facilities Management Company Limited on a non-profit making basis.

6G model is Youth Square’s guiding principle. 6G refers to Groom, Grow, Glow, Green, Global Vision and Give Back.

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New World Development Company Limited

Founded in 1970, New World Development Company Limited (“New World Group”, HK stock code: 00017) was publicly listed in Hong Kong in 1972 and is a constituent stock of the Hong Kong Hang Seng Index. A premium brand infused with a unique personality, New World Group’s core business areas include property development, infrastructure and service, department stores and hotels.

Two General Managers from New World Facilities Management Company Limited, Ms. Josephine LAM (back row, second from the left) and Mr. Eric LAM (back row, first from the right) received the honour with the team.

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