We use cookies to provide you with a safe, effective and user-friendly website. They help us to know a little bit about you and how you use our website, which improves the browsing and registering experience. They are stored locally on your computer or mobile device. By continuing to use this website, you agree to the use of these cookies. For more information regarding our cookies policy, please go to our “Privacy Policy”

Main Content



Career Opportunities

Item No.:2
Job Title:Assistant, Guest Services
List Date:27 Dec 2019


  • Perform registration of arriving guests according to pre-set policy and procedure
  • Handle pre-registration or special attention guests
  • Perform cashiering for departing guests according to hostel's policy and procedure
  • Attend all guest enquiries in a helpful and professional manner
  • Familiar with hostel room configuration, all special rates and programs
  • Familiar with other hostel facilities and services, PMS regarding Front Desk operations and Vingcard system
  • Up-sell YLoft rooms and facilities to maximize revenue
  • Input and update guest profiles in the PMS in accordance to standard procedure
  • Attend daily briefing and be aware of on-day room situation
  • Handle dissatisfied guests to resolve concerns and request assistance from superior whenever necessary
  • Maintain tidiness of Front Desk and back-of-house office
  • Provide administrative support for preparing purchase requisition / transfer form for operating supplies and stationery etc
  • Achieve Guest Satisfaction Index of hostel as set by the management



  • Form 5 or above, Certificate in Hospitality Management or related disciplines
  • Customer-oriented, well-organized with excellent interpersonal skills
  • Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage
  • Proficiency in Windows applications and internet
  • 44 working hours per week with shift duty
  • Immediate available is preferred
  • Fresh graduates are also welcome

We offer competitive salary and attractive benefits to the right candidates for above post. Interested parties please send your resume with expected salary to Human Resources Department, New World Facilities Management Company Limited, Room 706, 7/F, Youth Square, 238 Chai Wan Road, Chai Wan, Hong Kong or click “Apply Now”.

For details of the company, please visit website

Personal data collected will be used for recruitment purpose only. All collected information will be kept on our files for 24 months.

Back to top


QR codeLevel Double-A conformance, W3C WAI Web Content Accessibility Guidelines 2.0Member of New World Group