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Career Opportunities

Item No.:7
Job Title:Assistant, Guest Services
List Date:22 Nov 2019

Responsibilities:

  • Perform registration of arriving guests according to pre-set policy and procedure
  • Handle pre-registration or special attention guests
  • Perform cashiering for departing guests according to hostel's policy and procedure
  • Attend all guest enquiries in a helpful and professional manner
  • Familiar with hostel room configuration, all special rates and programs
  • Familiar with other hostel facilities and services, PMS regarding Front Desk operations and Vingcard system
  • Up-sell YLoft rooms and facilities to maximize revenue
  • Input and update guest profiles in the PMS in accordance to standard procedure
  • Attend daily briefing and be aware of on-day room situation
  • Handle dissatisfied guests to resolve concerns and request assistance from superior whenever necessary
  • Maintain tidiness of Front Desk and back-of-house office
  • Provide administrative support for preparing purchase requisition / transfer form for operating supplies and stationery etc
  • Achieve Guest Satisfaction Index of hostel as set by the management

 

Requirements:

  • Form 5 or above, Certificate in Hospitality Management or related disciplines
  • Customer-oriented, well-organized with excellent interpersonal skills
  • Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage
  • Proficiency in Windows applications and internet
  • 44 working hours per week with shift duty
  • Immediate available is preferred
  • Fresh graduates are also welcome

We offer competitive salary and attractive benefits to the right candidates for above post. Interested parties please send your resume with expected salary to Human Resources Department, New World Facilities Management Company Limited, Room 706, 7/F, Youth Square, 238 Chai Wan Road, Chai Wan, Hong Kong or click “Apply Now”.

For details of the company, please visit website www.nwfm.com.hk

Personal data collected will be used for recruitment purpose only. All collected information will be kept on our files for 24 months.

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